Banff's Destination For Ski and Bike Rentals
CONTACT US
Have questions or need assistance planning your next adventure? The team at Bear Street Outfitters is here to help! Whether you’re looking for gear recommendations, rental information, or expert advice about exploring Banff, we’ve got you covered.
Reach out to us today—we’re just a call, email, or visit away. Let’s make your outdoor experience unforgettable!
Get DIRECTIONS
By Telephone
You are welcome to phone us if you have questions or need our help.
1 (877) 447-1934
By Email
Prefer to write? Simply contact contact us by email - we'll be happy to help
info@bearstreetoutfitters.com
Still have questions? Here, our focus is always on YOU!
Discover Banff with the Perfect Equipment – Start Here.
Frequently asked questions
Planning an adventure in Banff? We’re here to make it easy! Explore our Frequently Asked Questions (FAQs) to find everything you need to know about our ski and bike rentals, booking process, and services. From gear recommendations to cancellation policies, we’ve got answers to help you gear up with confidence.
Still have questions? Feel free to contact us.
We’re always happy to help!
Of course you are allowed to pick up your skis on the day before your first rental day. All our shops offer this service free of charge. Just get your equipment after 4 p.m. on the day before.
Please note: It is not possible to pick up bicycles on the day before in all shops. Please contact the shop in advance.
You can edit your reservation in good time before your first rental day. Please log in your customer account and click on “My reservations”. You can change your rental period, the shoe size of your friend,your rental location or add new products there. If you have questions, please contact info@bearstreetoutfitters.com or call 1 (877) 447-1934
You can cancel your order easily in your customer account. Alternatively you can write an email to info@bearstreetoutfitters.com Please state your reservation number. If you payed in advance, we will refund your money. There are no cancellation fees.
Please mind: If you selected “delivery to accomodation” cancelation is free of charge untill 72 hours before your first rental day. Otherwise we will refund 100 % of the equipment price but withheld the delivery fee.
It is unfortunately not possible to book half-day rentals online. We only offer entire days there.
Our flex to change option is build to suit your needs. We’ll help you swap your rental setup at no extra charge for a hassle- free experience. Big mountain terrain is never one-ski-fits-all, so why should your rentals be?